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Service Design Approach to Develop Design Competence in a Finnish Retail Company’s Development Organization Focusing on the Non-Designers
(2022)
In recent years, there have been significant changes in the market, and companies have realized that they need to respond to the changing world faster to have resiliency and stay in business. It has been suggested that ...
Developing a Service Design approach for a case company’s business operations systems and roadmap planning
(2024)
, the nature of collaboration among product teams, and the extent of user involvement in strategy and development. The objective of the thesis is to create a proposed operating model that enhances productivity and collaboration while adopting a user...
Improving leasing of vacant premises through tenant experience in the Finnish commercial real estate market
(2022)
The real estate industry has traditionally been a production-oriented industry, but the change to customer orientation has started during the last decade. Competition is increasing in the demand-driven commercial real ...
Unveiling User Experience and Value Proposition of Energy Transition MOOCs together with Industry Professionals
(2023)
for local organizations and entrepreneurs in the field. This thesis was commissioned by the FrEE project to identify what kind of learning environment and practices would be most suitable for the target group and to create tools for building user...
The Power of Structure : Designing a Service Design Blueprint for Digital Marketing Agencies to Increase Customer Retention
(2021)
, and the development process was to design a Service Design Blueprint to improve customers satisfaction and retention. This Master Thesis research aims at identifying customers’ gains and pains of this Case Company while revealing unknown customers’ needs...
Enhancing Social Innovation : case: Concept Design of Innovillage Innovation Forum
(2024)
Societies are facing multiple societal challenges. Social innovations provide solutions to address the societal needs and help to solve the complex challenges. Therefore, there is a need for enhancing the development of ...
Co-creating a gastronomy service : case: Krakow restaurant - Handelek
(2019)
The following study concentrates on the service design process of the gastronomy concept and brand Handelek. The author’s objective is to show how co-creation can be an appropriate method of building a new service and brand ...
Revitalizing the Learning Experience : A Journey of Improving Student Engagement with Canvas LMS
(2023)
with an initial ethnographic investigation to evaluate the level of satisfaction with Canvas LMS, taking into account the perspectives of master's level students, teachers, and digital support team members at Laurea UAS - the three major stakeholder segments...
Attracting and Engaging Employees in the Finnish Restaurant Field Through Social Responsibility
(2024)
oli tukea ravintoloiden muutosvalmiuksia ja osaamista erityisesti Uudellamaalla, Pohjois-Savossa ja Keski-Suomessa kestävän kehityksen näkökulmasta. Opinnäytetyö tehtiin hankkeen toimeksiannosta sen jälkeen, kun havaittiin tarve sisällyttää hankkeeseen...
at supporting restaurants especially in Uusimaa, North-Savo and Central Finland with their capacity for change and skills in the context of sustainable development. The thesis was commissioned by the project after an additional need to include the topic...
at supporting restaurants especially in Uusimaa, North-Savo and Central Finland with their capacity for change and skills in the context of sustainable development. The thesis was commissioned by the project after an additional need to include the topic...
Co-Creating a Comprehensive and Socially Sustainable Community Center : case: Vihanti Village
(2024)
This thesis was commissioned by the city of Raahe to co-create a comprehensive and socially sustainable community center in Vihanti, a village within its municipal area. The primary purpose was to develop a communal space that enhances social well...









